Terms of Service

BlisterFlow is web software that helps a pharmacy run its compliance-packaging (blister pack) routine: keeping patients on a schedule, listing who is due, printing control lists, slips and the frequent-dispensing consent form, and keeping a record of who changed what.

BlisterFlow is a workflow and record-keeping aid. It is not a pharmacy management system, it does not provide clinical advice, it does not verify prescriptions, and it does not replace the professional judgment of a pharmacist. See section 7.

The person who creates the account is its owner. The owner can invite other members of the pharmacy team, change their role, and deactivate them. Each person must use their own login; logins must not be shared.

You are responsible for everything done under your pharmacy's account, for keeping passwords confidential, for giving access only to people who are authorized to see your patients' information, and for removing access promptly when someone leaves.

You must give accurate information when you sign up, including a working email address. We send service notices, invoices and password resets to that address.

Every person who uses the service accepts these Terms individually. Members accept them as users; the owner also accepts them on behalf of the Pharmacy.

BlisterFlow is sold as a subscription, billed monthly or yearly in advance, in Canadian dollars. The current prices are shown on the subscription page before you pay. Payments are processed by Stripe; we do not receive or store your full card number.

If a free trial is offered when you subscribe, your card is not charged during the trial and is charged automatically when it ends unless you cancel before then. If no trial is offered, your card is charged when you subscribe.

The subscription renews automatically at the end of each billing period until you cancel. You can cancel at any time from the subscription page. Cancellation stops the next charge; you keep access until the end of the period already paid for. Except where the law requires otherwise, fees already paid are not refunded for a partly used period.

We may change our prices. We will give you at least thirty (30) days' notice by email before a new price applies to you, and it applies only from your next renewal. If you do not agree, you may cancel before the renewal.

Fees do not include HST or other applicable taxes, which are added where we are required to collect them.

If a payment fails, the payment processor retries it over several days, during which the service stays available. If payment is still not received, access to the service is paused until a subscription is active again. Your data is kept during the pause as described in section 10.

Everything you and your team enter into the service, including patient information (your "Pharmacy Data"), belongs to the Pharmacy. We acquire no ownership of it.

We access and use Pharmacy Data only as needed to provide, secure and support the service, or as the law requires. We do not sell it, do not use it for advertising, do not use it to build other products, and do not use it to train machine-learning systems.

You can export your patient list as a spreadsheet from inside the service at any time while your account has access. If your access is paused and you need an export, write to us and we will provide one.

You confirm that you have the right to put Pharmacy Data into the service and to have us process it for you, including any consent or notice the law requires you to give your patients.

The Pharmacy is a health information custodian under the Personal Health Information Protection Act, 2004 (Ontario) ("PHIPA"), or holds the equivalent role under the health-privacy law of its own province. We act only as your agent and electronic service provider. Your duties as a custodian remain yours; these Terms do not transfer them to us.

In respect of personal health information in your Pharmacy Data, we will:

• use it only to provide the service to you, and not for any purpose of our own;
• not disclose it to anyone except you, our service providers listed below acting on our behalf, or as required by law — and where the law allows, we will tell you before a legally required disclosure;
• limit access to the people who need it to operate and support the service, and only to the minimum necessary;
• protect it with safeguards appropriate to its sensitivity, including encryption in transit, hashed passwords, per-pharmacy isolation of records in the database, individual logins, an audit record of changes, and regular backups;
• notify you at the first reasonable opportunity, by email to the account owner, if we become aware that personal health information in our custody has been stolen, lost, or accessed by an unauthorized person, and give you the information we have so that you can meet your own notification duties;
• pass on to you, without responding in substance, any request or complaint we receive from one of your patients about their information.

Where the data is stored. Pharmacy Data is stored and processed on servers located in the United States, and may therefore be subject to the laws of the United States, including lawful access by its courts and authorities. You are responsible for deciding whether this is acceptable for your pharmacy, and for any notice to patients that your privacy law or your regulator expects when information is stored outside Canada.

Service providers. We use a small number of companies to run the service: a hosting and backup provider (servers in the United States), Stripe (payments), Resend (transactional email such as confirmations and password resets), and Google, through its Gemini API, which reads the photo of a signed consent form when someone at your pharmacy chooses to have one read. Stripe and Resend receive account and billing details, not patient records. Google receives the photo, and therefore the patient information written on the form, only to return its text; we use Google's paid service, under which Google does not use the content to improve its products, although it may keep it for a limited period to detect abuse of its service. We do not store the photo. We remain responsible to you for what they do on our behalf.

If you need a separately signed information-management or data-protection agreement, write to us. Where a signed agreement between you and us exists, it prevails over this section.

You agree not to:

• use the service for anything unlawful, or to store information you have no right to hold;
• try to access another pharmacy's data, or probe, scan or test the service's security without our written permission;
• interfere with the service, overload it, or get around its technical limits or its access and payment controls;
• copy, resell, sublicense or offer the service to third parties, or use it to run a service for other pharmacies;
• reverse engineer the service, except where the law gives you that right regardless of contract.

You remain solely responsible for the accuracy of what you enter, for the verification of every pack by a licensed pharmacist, for every dispensing decision, and for complying with the Pharmacy Act, the standards of your College and all other laws that apply to your practice.

Due dates, lists, reminders and printed documents produced by the service are calculated from the data you entered. Check them before relying on them. A missing or wrong entry in the service is never a reason a patient should go without medication.

Reading a photo of a consent form is an optional typing aid. It can misread handwriting, so what it returns is a suggestion that someone at your pharmacy must check against the paper and correct before saving. The signed paper remains your original record.

Keep a workable manual fallback, such as a recent export or printed list, so that your work can continue if the service is unavailable.

We work to keep the service available and your data backed up, but we do not promise that the service will be uninterrupted or free of errors, and these Terms include no service-level commitment. Maintenance may occasionally make the service unavailable for short periods.

Support is provided by email at juliana@pharmacying.com. We may add, change or remove features. If we remove something that materially reduces what you paid for, you may cancel and ask for a pro-rata refund of the unused part of the current period.

The service, including its software, design, printed-output templates and documentation, belongs to us and is protected by law. We grant you a non-exclusive, non-transferable right to use it for your pharmacy's own internal operations while your subscription is active. Nothing in these Terms transfers ownership of the service to you.

If you send us suggestions or feedback, we may use them without any obligation to you.

You may stop using the service and cancel at any time. We may suspend or close an account that seriously or repeatedly breaches these Terms, that puts the service or other pharmacies at risk, or whose fees remain unpaid; where the situation allows, we will warn you first and give you a reasonable chance to fix it.

We may also stop offering the service altogether. If we do, we will give you at least sixty (60) days' notice by email, keep exports available during that time, and refund the unused part of any prepaid period.

After your subscription ends, we keep your Pharmacy Data for ninety (90) days so that you can come back or ask for an export. After that we may delete it. You can ask us at any time to delete your Pharmacy Data sooner; we will do so within thirty (30) days of a request from the account owner, and backups are purged within a further thirty (30) days. We keep billing records, and the record of who accepted these Terms and when, for as long as the law requires or allows.

Except as expressly stated in these Terms, the service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all other warranties and conditions, express or implied, including implied warranties or conditions of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential, punitive or exemplary damages, or for lost profits, lost revenue or lost business, however caused and even if advised that they were possible.

To the fullest extent the law allows, our total liability arising out of or relating to the service or these Terms, whether in contract, tort (including negligence), statute or otherwise, is limited to the fees you paid us in the three (3) months before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to fraud, wilful misconduct or gross negligence, or to any liability that cannot be limited or excluded by law. You acknowledge that our prices reflect this allocation of risk.

You will defend and indemnify us against any third-party claim, including a claim by a patient or a regulator, that arises from your Pharmacy Data, from your pharmacy practice, or from your use of the service in breach of these Terms or of the law — except to the extent the claim arises from our own breach of these Terms, negligence or wilful misconduct.

We may update these Terms. When we do, we change the "Version" date at the top, and the service asks each user to read and accept the new version before continuing to use it. If you do not accept the new version, you may cancel, and the previous version keeps applying until the end of the period you already paid for.

You agree that ticking the acceptance box is a valid signature of these Terms. When you accept, we record your user account, the document and version accepted, a fingerprint (hash) of its exact text, the date and time, and the IP address and browser from which you accepted. We keep that record as evidence of the agreement.

Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction over any dispute, and both parties submit to them.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the service. If you and we have signed a separate written agreement about the service, that agreement prevails where the two conflict.

Assignment. You may not transfer these Terms without our written consent. We may transfer them to a successor of the business that operates the service, on notice to you.

Severability and waiver. If part of these Terms is found unenforceable, the rest stays in force. Not enforcing a right once does not waive it.

Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control.

Notices. We send notices to the email address of the account owner. Send notices to us at the address below.

Juliana de Oliveira Silva, operating BlisterFlow — juliana@pharmacying.com